Last Updated: July 9, 2026
BalaghBooks (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, **https://balaghbooks.com**, or make a purchase.
1. Data Controller Contact Information
- Business Name: BalaghBooks
- Email: contact@balaghbooks.com
- Phone: +92 332 567 23 12
If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.
2. Types of Data We Collect
We collect personal information that you provide to us when you use our services or interact with us.
- Personal Identification Information: Name, email address, billing/shipping address, and phone number. Example: When you create an account or make a purchase, we ask for your full name, email address, and delivery address to complete your order.
- Account Details: Username, password, and purchase history. Example: When you create an account to save your preferences or view previous orders, we store your account details securely.
- Payment Information: Credit/debit card details, billing address, and other payment-related information. Example: During checkout, we collect your payment information through our secure payment providers to process the transaction.
- Technical Data: IP address, browser type and version, time zone setting, location, operating system, and other technology on the devices you use to access our website. Example: We collect information about your device and browser to enhance user experience and for website analytics.
- Usage Data: Information about how you use our website, products, and services. Example: We collect data on which pages you visit, what items you add to your cart, and how often you make purchases to improve our recommendations.
3. How We Collect Your Data
We collect personal information in the following ways:
- Directly from you: When you create an account, place an order, sign up for our newsletter, or contact us.
- Automatically: Through cookies, analytics tools, and other tracking technologies when you browse our website.
- From third parties: Through payment processors and shipping carriers to fulfill your orders.
4. How We Use Your Information and Legal Basis
We use your information for the following purposes:
- Order Fulfillment: To process and ship your orders, and communicate with you about delivery status. Legal Basis: Contractual necessity.
- Customer Service: To respond to your inquiries and provide support. Legal Basis: Legitimate Interest.
- Marketing (with Consent): To send promotional offers and newsletters, only if you have opted in. Legal Basis: Consent.
- Website Improvement: To analyze usage trends and improve our website and product offerings. Legal Basis: Legitimate Interest.
5. Data Sharing and Third Parties
We do not sell or rent your personal information. However, we share data with trusted third-party service providers necessary to operate our business, including:
- Payment Processors:** To securely process transactions.
- Shipping Carriers: To deliver your orders.
- Analytics Platforms: Such as Google Analytics, to understand website traffic and user behavior.
- Email Marketing Services:** To manage newsletters and promotional emails.
We ensure these third parties are contractually obligated to protect your information and use it only for the services they provide.
6. Data Security and Retention
- Storage: We store personal data in accordance with applicable data protection laws.
- Retention: We retain your personal data only as long as necessary for order fulfillment, warranty claims, tax compliance, and legal obligations. Personal data processed for any purpose shall not be kept longer than is necessary for the fulfilment of that purpose.
- Security: We implement appropriate technical and organizational measures, including SSL encryption, to protect your information. However, no data transmission over the Internet is completely secure.
7. Use of Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some website features.
8. Your Rights
Depending on your location (e.g., EU, or under Pakistan’s upcoming data protection law), you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you. You are entitled to have communicated to you a copy of the personal data in an intelligible form.
- Correction: Request correction of inaccurate data.
- Erasure: Request deletion of your data. You have the right to request that we erase personal data without undue delay in certain circumstances.
- Objection: Object to processing for marketing or legitimate interests.
- Data Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, please contact us using the details in Section 1. We will respond to your request within 30 days.
9. Children’s Privacy
BalaghBooks does not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: contact@balaghbooks.com
- Phone: +92 332 567 23 12