Last Updated: July 09, 2026
1. Refund Eligibility
We stand behind the quality of our products. You may request a refund under the following conditions:
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Timeframe: You have 7 days from the date of delivery to request a refund.
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Condition: Items must be returned in new, unread, and undamaged condition with all original packaging and accessories intact.
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Non-Refundable Items: Digital products (e.g., e-books, audiobooks), downloadable content, and items marked as “Final Sale” are not eligible for refunds.
2. How to Request a Refund
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Contact Us: Send an email to contact@balaghbooks.com with your order number, the item(s) you wish to return, and the reason for the request.
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Approval: We will review your request and provide a Return Authorization (RA) number and return shipping instructions.
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Ship the Item: Pack the item securely and ship it to the address provided in our reply. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
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Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3. Refund Processing
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Method: Approved refunds will be credited to your original payment method (credit card, bank account, or digital wallet).
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Timeline: Please allow 5–7 business days for the refund to appear in your account after approval.
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Shipping Costs: Original shipping charges are non-refundable.
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Partial Refunds: In cases where items are returned in a used or damaged condition, a partial refund may be issued at our discretion.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, we will replace it or issue a full refund at no extra cost. Please contact us immediately with your order number and a photo of the issue.
5. Cancellations
Orders can be canceled within 24 hours of placement, provided they have not been shipped. Please email us immediately to request a cancellation.
6. Contact Us
For all refund-related inquiries, please reach out to us:
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Email: contact@balaghbooks.com
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Phone: +92 332 567 23 12